Flexible Cancellation Policy

This policy applies to all bookings made through Airbnb, Booking, our website, directly with us, or via any other platform.

Cancellations made at least 24 hours before the check-in time: Guests will receive a full refund of the amount paid.
Cancellations made less than 24 hours before the check-in time: The cost of the first night will be charged, and the remaining amount will be refunded.
Cancellations after check-in: No refunds will be issued for unused nights.

Important Notes:

The official check-in time is as stated in the booking confirmation.
Refunds will be processed using the same payment method used at the time of booking.
This policy applies uniformly, without exceptions, regardless of the reason for cancellation.

Applicable to reservations managed by One World Management SAS

PERSONAL DATA PROTECTION AND PROCESSING POLICY

At ONE WORLD MANAGEMENT SAS, we take the privacy and security of our guests’ and visitors’ personal data very seriously. We comply with all applicable laws and regulations, including Law 1581 of 2012 and its regulatory decrees in Colombia, as well as other international regulations when applicable.

1. PURPOSE OF DATA COLLECTION

When registering at our properties, we collect personal data such as full name, identification document, email address, phone number, and payment details. This information is used exclusively to:

Manage your booking and stay.
Comply with legal requirements and mandatory reports to authorities (e.g., TRA and SIRE).
Facilitate communication and provide additional services (e.g., transportation).

2. USE AND DISCLOSURE OF DATA

Your personal data will be processed solely for the purposes for which it was collected. We do not share your information with third parties except when strictly necessary to provide contracted services or when required by law.

3. INFORMATION SECURITY

We adopt technical, administrative, and organizational measures to protect your data against unauthorized access, loss, alteration, or improper disclosure.

4. DATA SUBJECT RIGHTS

You have the right to:

Access your personal data.
Request its update, rectification, or deletion.
Revoke your consent for its processing.
File complaints before the competent authority.

To exercise these rights or make inquiries regarding this policy, you may contact us through the channels provided in your booking confirmation or via our official website.

5. ACCEPTANCE

By registering or staying at our properties, you declare that you have read and understood this policy and authorize the processing of your personal data in accordance with the provisions set forth herein.

Applicable to reservations managed by One World Management SAS

Lost & Left-Behind Items and Food Policy

1. Lost & left-behind items

Any items found in the apartments after check-out will be collected by the cleaning staff and stored for a maximum of 3 calendar days.
Within this period, guests may claim them directly at the reception or designated contact point.
No shipping or deliveries outside the property will be arranged.
After the indicated period, items will be discarded without prior notice.

2. Food and perishable products

For hygiene reasons, all food, beverages, and perishable products found will be discarded immediately.
Only sealed and non-perishable food items may be stored under the same conditions and timeframe as forgotten items.

3. Limitation of liability

The building and its staff are not responsible for loss, damage, or deterioration of forgotten items or food.
Custody is provided solely as a courtesy and does not imply any legal obligation for restitution.

Applicable to reservations managed by One World Management SAS